Privacy Policy

What data we collect

We collect only what's necessary to provide the MyDailyCheck service:

• Account information: Your name, email address, and password when you sign up.
• Loved one information: Their name, phone number, and optionally their address (used only for emergency dispatch if configured).
• Emergency contacts: Names, phone numbers, and notification preferences for people on the contact tree.
• Check-in responses: Whether a check-in was answered, missed, or resulted in a help request. We store the response status and timestamp — not call content.

What we DON'T collect

• We do not record phone calls.
• We do not read or store the content of text messages.
• We do not track location or GPS data.
• We do not monitor phone usage, browsing activity, or app usage.
• We do not sell, share, or trade your personal information with third parties for marketing purposes.

We know that your loved one answered — not what they said or did.

How we store your data

Your data is stored in a PostgreSQL database hosted by Supabase on Canadian infrastructure (ca-central-1, Montreal region). All data is encrypted in transit (HTTPS/TLS) and at rest. Access is restricted by role-based policies — family members only see their own loved ones, and care staff only see their assigned clients.

Who has access

• You and your authorized family members: Anyone you invite to share access to a loved one's profile.
• Care staff you assign: If you're part of an organization, staff members see only the clients assigned to them.
• MyDailyCheck team: Limited access for support and system maintenance purposes only.

Third-party services

We use Twilio to place phone calls and send text messages. Twilio processes phone numbers and call/text metadata as part of delivering the service. You can review Twilio's Privacy Policy for details on their data handling practices.

We use Supabase for database hosting and authentication. Supabase infrastructure is hosted in Canada.

Deleting your data

You can request deletion of your account and all associated data at any time by contacting us at [email protected]. We will delete your data within 30 days of your request. In the future, self-serve data deletion will be available from your account settings.

PIPEDA compliance

MyDailyCheck is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect personal information only with consent, for identified purposes, and retain it only as long as necessary. You have the right to access, correct, and request deletion of your personal information.

Questions about privacy

If you have questions about how we handle your data, contact our privacy team at [email protected].