Help and guides
Plain answers about your daily check-in, your Care Circle, and planning ahead. Written for the person being checked on and for their family.
Using MyDailyCheck
Short, practical answers about your daily check-in and your Care Circle.
- Your first month: getting used to your daily check-inWhat to expect in your first few weeks, how to settle on the right time, and how to grow your Care Circle at your own pace.Read
- Adding someone to your Care CircleYou can add people to your Care Circle without asking them first. We text each person to ask if they agree, and calls and texts start after they reply YES. Here is how it works.Read
- Missed your check-in? Here is what to doMissing a call is normal. We try again, and if you have a cell phone you can text OK to check in late. Here is what happens and how to let everyone know you are fine.Read
- Save MyDailyCheck's number in your phoneYour check-in calls and texts come from 226-406-8446. Here is how to save it on an iPhone, an Android phone or a home phone, so you always know it is us.Read
- Picking your check-in timeHow to choose a check-in time that fits your mornings, your classes and your appointments, and what to do on days you will be out.Read
- Home phone or cell? Using MyDailyCheck with two phonesLots of people have both a home phone and a cell phone. Here is how to choose which one gets your daily check-in, and how to make it work around the house.Read
- What your Care Circle sees, and whenOn a normal day, your Care Circle hears nothing. Here is exactly what they receive when they join, when a check-in is missed, and what they never see.Read
- I received a Care Circle alert. What should I do?You got a call or text from MyDailyCheck saying someone missed their check-in. Here is what it means, what to do first, and how to let us know they are okay.Read
- Entry details: helping your Care Circle get inIf someone comes to check on you and you cannot get to the door, they need to know how to get in. What to share with your Care Circle, and how to share it.Read
Guides
Longer reads on living alone safely and planning ahead with the people around you.
- How to choose your emergency contacts when you live aloneThe best emergency contact is not always your closest relative. It is the person who can get to your door quickly, and get in. A practical guide for seniors living alone and their families.Read
- Daily check-in service vs medical alert pendant: which one do you need?An honest comparison of daily check-in calls and medical alert pendants for seniors living alone in Canada: how each works, what each misses, and when it makes sense to have both.Read
- Living alone after losing a spouse: staying safe and connectedWhen a husband or wife dies, the daily routines that kept you safe can quietly disappear with them. Practical, gentle steps for staying safe and connected when you live alone for the first time in years.Read
- Giving a neighbour a spare key: a simple home entry planIf you live alone and something happens, someone needs to get in. How to choose a key holder, where to keep a spare, and what to write down, so help is not stuck on the doorstep.Read
- Worried someone isn't answering? When to call 911, and what a wellness check involvesA calm guide for families in Canada: when to call 911 right away, how to ask police for a wellness check, what it can cost in Ontario, and how to plan ahead so help can get in.Read
More helpful pages
- Frequently asked questionsQuick answers on phones, safety, privacy and pricing.
- What happens if they don't answer?A calm, step-by-step look at a missed check-in.
- How it worksSetup, the daily call or text, and your Care Circle.
- VoicesHear each voice and pick the one you like.
- The family appAdd the dashboard to your home screen. The person checked on never needs it.
- Consent and opting outHow we ask for permission, and how to stop at any time.
Rather talk to someone?
We’re a small team in London, Ontario. Call us, or send us a message and we’ll get back to you within one business day.
- Your daily check-in
- 226-406-8446
- Automated check-in calls and texts come from this number. Save it in your phone as “MyDailyCheck” so you know it’s us.
- Talk to a person
- 519-914-0434
- Our support line for questions and help with setup. Monday to Friday, 9 a.m. to 5 p.m. Eastern.