What your Care Circle sees, and when

When someone joins your Care Circle

They get a text from 226-406-8446 explaining that they have been added as an emergency contact, and asking them to reply YES to agree. If they added an email address, they get an email to confirm that too. Once they agree, people with a confirmed email get a short welcome email explaining how it works. See adding someone to your Care Circle.

On a normal day

Nothing. If the check-in is answered, your Care Circle doesn't get a message. That's on purpose. They only hear from us when something might be wrong, so they know to take it seriously.

The person who manages the account, and anyone they share the dashboard with, can see each day's check-in in the app. The account holder also gets a weekly summary email.

When a check-in is missed

After our retries, we contact your Care Circle one person at a time, in your order. By default, each person gets a call, then a text a few minutes later, before we move on to the next person. The text reads something like this:

People who confirmed an email address get an email at the same time, with a button to confirm you are okay. On the call, they press 1 once they know you are okay.

By default, if nobody has been able to confirm you're okay after everyone has had a turn, we alert the whole Care Circle at once, and text and email the account holder directly.

When the alert ends

• If someone in your Care Circle confirms you are okay, the alert stops and the account holder is told who confirmed it.
• If you check in late yourself, the alert stops and nobody else is contacted. The people already contacted don't get an all-clear, so give them a quick call.

What they never see

• Your dashboard or check-in history. That is only for the account holder and people they share it with.
• Anything you say on a routine call. Routine calls are not recorded.
• Your location. MyDailyCheck does not track where you are.
• Your address or entry details. Alerts include your name, not your address. Make sure your Care Circle already knows where you live and how to get in. See entry details for your Care Circle.