Adding someone to your Care Circle

What the Care Circle is for

If a daily check-in goes unanswered and our retries don't get through, we contact the people in the Care Circle so someone can check in person. We go one person at a time, in the order you set, rather than alarming everyone at once. The full story is in what happens if they don't answer.

How to add someone

1. During setup, add the people you have in mind. You can add up to five at this step. When you sign up for yourself, you need at least one.
2. Later, open the person's page in the app and go to the Care Circle. You can add more people there at any time.
3. For each person, enter their name and phone number. You can also add an email address if they would like emails too.
4. Put people in the order you want. The first person is contacted first.

What they receive

As soon as you add someone, we send them a text from 226-406-8446. It reads like this:

Care Circle invitations are sent by text. If your contact only has a home phone, call 519-914-0434 for help. If you added an email address, they also get a separate email asking them to confirm they would like emails. Calls and texts start after they reply YES. Email alerts need that separate email confirmation.

If they miss the text

No harm done. Open your Care Circle page. Anyone who hasn't agreed yet shows as waiting, with a Resend button. Tap it and we send the request again. You can also call our support line at 519-914-0434 and we will help.

If they say no

That's okay. They won't get any alerts. You can remove them and add someone else whenever you like.

Who to add, and in what order

The best first contact is usually someone close by, ideally with a spare key: a neighbour, a friend down the street, or family in the same town. Family further away are still valuable, just a little further down. Our guide on choosing your emergency contacts goes into more detail.