Missed your check-in? Here is what to do

What happens when you miss a call

Nobody panics. We wait a few minutes and try again. If you have a cell phone, the tries take turns between a call and a text, so one of them is likely to reach you. A home phone gets calls only.

How many tries, and how far apart, depends on the care level chosen when your check-ins were set up:

• Light: 3 tries, 20 minutes apart. Your Care Circle hears from us after about an hour.
• Moderate: 4 tries, 10 minutes apart. Your Care Circle hears from us after about 40 minutes.
• High: 3 tries, 5 minutes apart. Your Care Circle hears from us after about 15 minutes.

These can be adjusted in your settings. After the last try, we start contacting your Care Circle, one person at a time. See what happens if they don't answer for the full picture.

How to check in late

You have two easy ways:

1. Answer the next call and press 1. You don't need to listen to the whole message.
2. Send a text (cell phones only) to 226-406-8446 that says OK. You can also send 1, YES, GOOD or FINE.

A late text works any time after your check-in has started, even if your Care Circle has already been contacted. As soon as it arrives, your check-in is marked as done and the alert stops.

Texting before your check-in time

Right now, a text only counts once your check-in for the day has started. If you text OK earlier, we'll reply that there is no check-in open yet, and your call will still come at the usual time. Going out before your check-in? See picking your check-in time for ideas, or pause check-ins for the day.

If your Care Circle was already contacted

When you check in late, the alert stops, so nobody else is contacted. But we don't send the people who already heard from us a message saying you're fine. Give them a quick call or text so they aren't left wondering.

If one of them checks on you and replies OK to our alert, the alert stops too, and the person who manages your account is told.

Voicemail and busy lines

If your voicemail picks up, or your line is busy because you are on another call, that counts as no answer. We simply try again at the next step.

If you need help

On a call, press 3. You can leave a short message, and we start contacting your Care Circle. By text, reply HELP. In an emergency, always call 911 directly. MyDailyCheck never calls 911 for you.