Your first month: getting used to your daily check-in

A daily check-in is a new habit. Like any habit, it takes a little while to feel normal. Most people find that after a week or two, the call becomes part of the morning, like the kettle or the paper.

Day one: say yes to your check-ins

As soon as you finish setting up, we text you to ask if you agree to daily check-ins. Reply YES. If your number is a home phone, we call instead, and you press 1. The request stays open for 7 days, and your check-ins start once you have agreed, so reply when you can.

Missed it? No problem. You can send a new request from your dashboard, or call our support line at 519-914-0434 and we will help.

Week one: get used to the call

Your check-in is short. A friendly voice says your name and asks how you are. Press 1 if you are okay, or 2 if you are not feeling great (that still counts as checking in). Press 3 if you need help. You don't have to wait for the whole message. As soon as you know the answer, press it. If you get texts, reply OK.

Before your first call, save our number in your phone so you know it is us. You can also hear the voices and choose the one you like.

Week two: check the time still works

The first time you pick is a best guess. After a week or two you will know if it fits. Ask yourself:

• Am I usually up, dressed and near the phone at this time?
• Do I have regular plans on some days, like a class, church or appointments?
• Did I miss any calls because I was busy or on another call?

If the answer to any of those is a little off, change the time or the days. Our guide to picking your check-in time has a few ideas.

Adding your Care Circle

Your Care Circle is the small group of people we contact if you don't answer. When you sign up for yourself, you add at least one person during setup. Lots of people want to think about who else to ask, and that is fine. You can add more people whenever you like.

You don't have to ask them first. We text each person to ask if they agree. Calls and texts start after they reply YES. Our guides on adding your Care Circle and choosing your emergency contacts walk through it.

After the first month

By now the call should feel routine. A good time to do a quick tidy-up:

• Is your Care Circle in the right order, with the nearest person first?
• Has everyone you added said yes?
• Does anyone have a spare key, and do they know how to get in? See entry details for your Care Circle.
• Going away soon? You can pause check-ins while you travel.